Following a handful of disappointing on line reviews, we wanted to investigate as to why we were not performing as we would like to be and after canvassing some of our tenants it became clear that our customer services and specifically our communication around our maintenance procedures could be improved. With this in mind we were committed to improving matters and to give our tenants the best possible service that we could. We have consequently, invested in some new maintenance software, that enables the tenants to quickly and efficiently report any maintenance problems and allows us to instantly e-mail the contractor. The brilliant part of this software is that it keeps the tenant in the loop all through the maintenance procedure, from first reporting it, until completion of the job. We are fully committed to making sure that our tenants have the best experience that they can and we are always looking for ways to improve our service and we are confident that having taken the time out to listen to our tenants and take on board what they are saying to us, that we are addressing these concerns and we will see an improvement in our service levels. In addition we are looking to improve on all areas of our customer service levels and we are planning to regularly canvass our tenants in an effort to ensure that we are always listening to our tenants and improving in all areas.