Oasis News


NOW LETTING 2018/19


Contents insurance covered- Oasis partners with Endsleigh insurance


Your contents. Covered.

Oasis Properties is working in partnership with Endsleigh, the No. 1 student insurance provider, to provide some cover for the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.

Visit Check Your Cover to:

  • Check your level of cover
  • Review key exclusions and limitations
  • Check your policy excess
  • Learn how to make a claim
  • Extend and personalise your cover to protect laptops, phones and other valuables

Endsleigh knows that life can grind to a halt without your possessions, so it is worth spending a few minutes to establish whether the things that matter to you most are protected both inside and outside your room. They are the only insurance provider recommended by NUS and have been shaping their products and services around their customers’ needs for over 50 years.

Developing products built for students, Endsleigh understands that protecting and replacing gadgets quickly is hugely important to students; that’s why they will replace any lost, stolen or unrepairable gadgets within 24 hours of your claim being approved. Their cover can protect gadgets, watches, bikes and musical instruments under one policy—giving you the flexibility to build your cover to protect the things that matter to you most.

To find out more, visit Check Your Cover.

Oasis Properties share your details with Endsleigh for the purpose of providing you with contents insurance.  Full details of this can be found by visiting www.endsleigh.co.uk/reviewcover

Big News: Big changes made to our maintenance procedures to improve customer services.


Following a handful of disappointing on line reviews, we wanted to investigate as to why we were not performing as we would like to be and after canvassing some of our tenants it became clear that our customer services and specifically our communication around our maintenance procedures could be improved.  With this in mind we were committed to improving matters and to give our tenants the best possible service that we could.  We have consequently, invested in some new maintenance software, that enables the tenants to quickly and efficiently report any maintenance problems and allows us to instantly e-mail the contractor.  The brilliant part of this software is that it keeps the tenant in the loop all through the maintenance procedure, from first reporting it, until completion of the job.  We are fully committed to making sure that our tenants have the best experience that they can and we are always looking for ways to improve our service and we are confident that having taken the time out to listen to our tenants and take on board what they are saying to us, that we are addressing these concerns and we will see an improvement in our service levels.  In addition we are looking to improve on all areas of our customer service levels and we are planning to regularly canvass our tenants in an effort to ensure that we are always listening to our tenants and improving in all areas.